Before checkout
Check the current product availability and delivery choices in Shopify before placing an order. Shopping uses real products and checkout in this draft.
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Orders and delivery
Shipping, returns, and order help
Have your order number and purchase email ready. RZ can help with delivery, missing items, or questions about a return.
A clear support path
Find the right order information.
Check the shipping and return policies below. For help with an existing purchase, include your order number and purchase email.
After purchase
Use the order confirmation and tracking information for your purchase. Ask RZ for help if you cannot find it.
Returns and exchanges
Contact RZ to confirm eligibility and instructions before returning a product. Keep the order details and proof of purchase.
Refund and order help
Describe the issue and include your order number. The applicable return policy determines eligibility and any refund.
Shipping and return policies
Read the shipping policy · Read the return policy · View your orders
Product and order support
Still need a specific answer?
Tell RZ which product you have, what you are trying to do, and where the uncertainty begins so the right person can respond with useful context.
Connect with the right team
Get product or order support
Choose the right team
Customer service and sales use separate forms so your request reaches the right place.
Contact RZ
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You can also email RZ Sales. No request has been submitted.
RZ will use your contact details and request to respond. Marketing emails are optional and require a separate signup or opt-in. Privacy policy.