Shipping & Returns
- First Class Shipping estimated 3-7 business days
- Priority Shipping estimated 2-4 business days
- Express Shipping estimated 1-2 business days
- First Class International Standard Shipping is an estimated 10-21 business days
- International Priority Shipping estimated 5-7 business days
Please allow for 1-2 business days for any order placed at rzmask.com to be fulfilled and shipped. Once shipped, estimated delivery times begin.
International Customers: Please Note That You Are Responsible For All Duties/Taxes/Fees With Regards To Import Into Your Country. Duties and Taxes Paid Upfront are Non-Refundable.
If you are looking to return your order for whatever reason we are here to help! Due to the nature of this product, we are not accepting exchanges, only returns. We offer returns within 30 days of purchase. You can return your product for a refund to the original payment method. Please note this process does not apply to manufacturing defects or warranty issues. Please see our warranty policy.
Please contact firstname.lastname@example.org with your order number and a photo of your issue to receive your return authorization to start the return process. You will need advance authorization to process your return. For returns within the United States, we will provide a return label; therefore shipping charges from the original order will not be refunded. For international returns, the customer is responsible for shipping the package back to our facility; therefore shipping charges from the original order will be refunded.
If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery, and we will work with you to quickly resolve the issue.
RZ Mask strives to get our customers the products they order as quickly as possible! When an order is placed, it automatically moves to processing right away. Because of this, we are unable to edit, add to, or cancel an order once it has been confirmed and placed. If the order has been fulfilled and shipped, you must complete the Return process in order to receive a refund.
RZ MASK PRODUCT IS GUARANTEED TO BE DEFECT-FREE UP TO ONE YEAR FROM THE DATE OF PURCHASE.
At RZ Mask, we are proud to provide our customers with the best quality products. We guarantee any product sold by us or any of our authorized resellers to be free of manufacturing defects. If you believe you have received a defective item, please contact our customer service team immediately by email.
If contacted within one year of the original purchase date, we will review the defect and provide either a replacement or refund depending on your preference and item availability. A defective item can be replaced by the same item or an item of the same price level. We do not replace items that reflect the normal wear and tear associated with the use of the mask. Orders must have been placed on RZMask.com for a replacement or refund.
If you purchased through one of our authorized resellers, please contact the seller who you purchased your product through for assistance.
Customer Support Email: email@example.com
Customer Service Phone: (952) 479-6060 ext. 3
Toll Free: 1(888)777-9422 ext. 3