Will your masks protect against viruses and/or other pathogens?
All our filter types block 99.9% of particulates down to .1 micron. This rate is known to be effective toward most airborne pathogens like Influenza and SARS.
Please be aware that our M1, M2, and M2.5 masks only filter the air being breathed in and not the air being breathed out. Because of this, they will only provide filtration for those wearing the mask. If you believe you have been infected, our masks will not protect those around you from the spread of infection. There are multiple ways the COVID-19 virus can be contracted, and we recommend following all prevention measures provided by the CDC and WHO.
If you are using our masks against airborne pathogens, the mask must be washed with a sterilizing soap and filter replaced after each wear in order to prevent exposure and spread.
CDC website: https://www.cdc.gov/coronavirus/2019-ncov/index.html
WHO website: https://www.who.int/health-topics/coronavirus
Are your masks N95-rated?
Our masks are not yet NIOSH approved. As part of the multi-phase testing process, our filters have been tested at Nelson Laboratories in Salt Lake City, UT and tested at 99.9% efficiency against particulates down to .1 microns in size. An N95 rating means that a mask filters at least 95% of particulates down to .3 micron.
Our official test results are available on our website: https://rzmask.com/pages/technical-information.
The item I wanted is currently out of stock / out of my size. When will you have more?
Due to current events relating to COVID-19, many of our standard items are currently out of stock as a result of high demand. Unfortunately, we are unable to hold or notify customers when out of stock items have been restocked or provide pre-orders.
If you would like to place an order with us, we recommend checking www.rzmask.com periodically as we will update our website inventory as new shipments arrive. We apologize for the inconvenience and thank you for your patience and understanding.
I saw masks/filters cheaper on Amazon / eBay.
All RZ Mask certified dealers have a minimum advertised price for our products. Any products found advertised lower than our website or RZ Industries Amazon Page have a high risk of being either knock-off products or very outdated products. In addition, the filters for these cheaper masks may not have quality materials that have been tested for their effectiveness.
Lung health is important and not something that should be risked. Our masks are made of durable and comfortable materials, including an aluminum nose piece to ensure a proper seal. Each RZ Mask will come with two F1 active carbon filters that have been tested to block 99.9% of particulates down to .1 micron. Before ordering a discount mask, check out Fall River Lawn Care's review on doing so: https://www.youtube.com/watch?v=OkEiUghdnVk. We recommend making sure to verify that your mask is an RZ Mask.
When will my order ship?
Most orders placed at rzmask.com are fulfilled within one to two business days after the order has been placed. Once your package has shipped, you will receive a shipping confirmation email with a tracking ID.
General shipping info:
- First Class US Shipping takes approx. 3-7 business days
- Priority US Shipping takes approx. 2-4 business days
- Express US Shipping takes approx. 1-2 business days
- First Class International Standard Shipping is an *estimated 10-21 business days
- International Priority Shipping takes approx. 5-7 business days
(International customers: Please note that you are responsible for all duties/taxes/fees with regard to import into your country.)
I’ve already placed an order. Can I change or cancel It?
We strive to fulfill orders as quickly as possible to get your items out to you in a timely matter. Because of this, once an order has been confirmed, it cannot be changed or cancelled.
Customer Support Email: email@example.com
Are you accepting returns during COVID-19? What is your policy?
On March 11th, 2020, The World Health Organization (WHO) declared COVID-19 a pandemic. WHO defines a pandemic as a global spread of a new disease. Due to concerns about hygiene and the safety of our customers and employees, we will NOT be accepting any returns, except in the case of manufacturer defect.
After the COVID-19 pandemic is declared to be over by WHO, we will review our return policy and continue to act in the best interest of our customers and employees. Thank you for your patience and understanding.
If you have placed an order before 3/25/20 at 12:00pm CT and would like help with a return, please contact customer support at firstname.lastname@example.org
What is your warranty?
At RZ Mask, we are proud to provide our customers with the best quality products! We guarantee any product sold by us or any of our authorized resellers to be free of manufacturing defect. If you would like to verify a dealer is authorized, please contact our customer service team. If you believe you have received a defective item, please contact our customer service team immediately by email or phone.
You can find the contact information below. If contacted within 90 days of the original order date, we will review the defect and provide either a replacement or refund depending on your preference and item availability. A defective item can be replaced by the same item or an item of the same price level. In the case of a refund, the order must have been placed directly with RZ Mask. If the item was purchased through one of our authorized resellers, a refund through that seller may be possible depending on their individual return policy.
Customer Support Email: email@example.com
Where are your masks made?
All RZ Mask products are processed and shipped from our U.S. warehouse in Minnesota. Our products are manufactured in a facility approved for medical production; an ISO 9001 certified factory in China.
Please refer to the CDC official website for more information; "Frequently Asked Questions and Answers", scroll down to "Public Health Response and Current Situation" for information pertaining to packages & products shipped from China.
More information here: https://www.cdc.gov/coronavirus/2019-ncov/faq.html
What is RZ Industries doing for social good during COVID-19?
We take our commitment to safety seriously and understand the positive impacts that a business can have in a time of crisis, particularly for those that reside in the safety product/PPE industry.
As part of this focus, we are working with suppliers and municipalities and shifting priorities to direct products to medical/first responder communities across the nation, as well as those working for municipalities and cities. During this time, we are working hard to meet needs as they arise and connect with organizations both within our home state and nationally.
As part of this commitment, we are shifting our business focus and working with our suppliers, dealers, community leaders, and municipalities to ensure our product offering meets the needs of our communities, and our products are getting to those who need it most, our first responders and caretakers.