Shipping & Returns

• First Class Shipping estimated 3-7 business days
• Priority Shipping estimated 2-4 business days
• Express Shipping estimated 1-2 business days
• First Class International Standard Shipping is an estimated 10-21 business days
• International Priority Shipping estimated 5-7 business days

Please allow for 1-2 business days for any order placed at rzmask.com to be fulfilled and shipped. Once shipped, estimated delivery times begin.

International Customers: Please Note That You Are Responsible For All Duties/Taxes/Fees With Regards To Import Into Your Country. Duties and Taxes Paid Upfront are Non-Refundable.

If you are looking to return your order for whatever reason we are here to help! We offer returns within 30 days of purchase. You can return your product for a refund to the original payment method, or you can exchange your product for a product of equal or lesser value. Please note this process does not apply to manufacturing defects or warranty issues. Please see our warranty policy.

Please use the link in the footer of our website labeled "Request a Return" to log into your account and complete the prompts to request a return. You will need advance authorization to process your return. For returns within the United States, we will provide a return label; therefore shipping charges from the original order will not be refunded. For international returns, the customer is responsible for shipping the package back to our facility; therefore shipping charges from the original order will be refunded.

If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery, and we will work with you to quickly resolve the issue.

RZ Mask strives to get our customers the products they order as quickly as possible! When an order is placed, it automatically moves to processing right away. Because of this, we are unable to edit, add to, or cancel an order once it has been confirmed and placed. If the order has been fulfilled and shipped, you must complete the Return process in order to receive a refund.

Warranty Information:

RZ MASK PRODUCT IS GUARANTEED TO BE DEFECT-FREE UP TO ONE YEAR FROM THE DATE OF PURCHASE.

At RZ Mask, we are proud to provide our customers with the best quality products. We guarantee any product sold by us or any of our authorized resellers to be free of manufacturing defects. If you believe you have received a defective item, please contact our customer service team immediately by email.

If contacted within one year of the original purchase date, we will review the defect and provide either a replacement or refund depending on your preference and item availability. A defective item can be replaced by the same item or an item of the same price level. We do not replace items that reflect the normal wear and tear associated with the use of the mask. Orders must have been placed on RZMask.com or purchased from our Amazon.com store (RZ Industries) for a replacement or refund.

If you purchased through one of our authorized resellers, please contact the seller who you purchased your product through for assistance.

We strive to fulfill orders as quickly as possible to get your items out to you in a timely matter. Because of this, once an order has been confirmed, it cannot be changed or cancelled.

Customer Support Email: support@rzmask.com

Any and all promotional sales, discounts, coupons, and online codes are only valid during the specified timeframe for each individual offer. Offers may not be applied retroactively to previous purchases, redeemed for cash, or combined with any other offer from RZ Industries. Offers may not be used to purchase gift cards. Free shipping applies to orders within the Contiguous United States only. Offers only valid for purchase at RZMask.com unless otherwise specified.